Lazy Cat Hotel – Privacy Policy

Effective Date: [Insert Date]

Lazy Cat Hotel (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data, both online and offline, across all Lazy Cat Hotel services, including our Phuket location, future branches, and any connected digital tools.

We do not collect personal information directly through our website, but we may collect it through platforms like LINE, WhatsApp, or Google Forms once you initiate contact with us.

By communicating with us, using our services, or submitting information, you agree to the practices described below.

1. What Information We Collect

We collect the following types of information only when voluntarily shared by you through chat, email, forms, or in-person:

Personal Information:

Full name
Phone number (e.g. LINE or WhatsApp)
Email address (if provided)
Information about your cat(s)
Booking or service preferences
Delivery address (if applicable)
Payment details (only if necessary for services)

Automatically Collected Website Data:

Our website uses third-party tools (e.g. Google Analytics, Facebook Pixel) which may automatically collect:

IP address
Browser type and language
Time spent on pages
Device type
Cookie identifiers

We do not use contact forms or store personal data through our website itself.

2. How We Use Your Information

We use your information to:

Respond to inquiries and confirm bookings
Provide grooming, hotel, relocation, or transport services
Send reminders or updates (e.g. photos, check-in/out, grooming follow-up)
Improve our customer service and website content
Send occasional promotional offers or updates (opt-out any time)

3. How We Collect Information

Through Google Forms (for onboarding, quotes, booking requests)
Via LINE or WhatsApp messages
From in-person discussions or written records
Through Meta and Google Analytics cookies on our website

We only collect and use data that you willingly provide, and we never collect sensitive information without clear purpose.

4. Photos, Reviews & Testimonials

We may photograph or film your cat during their stay or grooming appointment for documentation or marketing purposes.
If you submit reviews or feedback via message or form, you allow us to use them for promotional purposes — unless you ask otherwise in writing.

5. Data Sharing & Storage

We do not sell or rent personal information.

We may share limited data with:

Veterinarians (in case of medical emergencies)
Transport providers (for relocation services)
Franchise partners or staff (for internal use only)
Secure platforms (e.g. Google Drive, LINE, WhatsApp) for operational purposes

6. Your Rights

You have the right to:

Access or correct your personal data
Request deletion of your data (subject to legal or operational limits)
Withdraw consent from marketing communication

To make a request, email us at [Insert Contact Email].

7. Data Retention

We only retain your data as long as necessary to:

Deliver the service you requested
Comply with legal, tax, or accounting obligations
Maintain basic records for repeat clients

You may request deletion at any time, and we will do our best to accommodate unless legally required to retain the information.

8. Security

We take reasonable steps to protect your information, including:

Device passcodes and staff access control
Secure platforms like Google Workspace
Manual checks and limited sharing of sensitive records

No data transmission or storage method is 100% secure, but we strive to use best practices at all times.

9. Cookies & Tracking

We use cookies and third-party tracking tools (e.g. Google Analytics, Facebook Pixel) to understand how users interact with our website.

To manage cookies, see our [Cookie Policy].

10. Children’s Privacy

Our services are for adults (18+) and pet owners. We do not knowingly collect information from minors.

11. Changes to This Policy

We may update this Privacy Policy as our services or legal obligations change. The most current version will always be posted on our website. Continued use of our services implies acceptance of updates.

12. Contact Us

For questions, requests, or concerns about your privacy or data usage, contact:

Lazy Cat Hotel
Email: lazycathotel1 [at] gmail.com
Website: www.lazycathotel.com

Privacy Policy